Stanbic Bank has explained that the Ghanaian man who went to withdraw money from one of its branches in Ghana and was arrested by the police has a pending police case since 2019.
The customer had claimed on social media that he had gone to withdraw GH¢100 from his account at Stanbic and was arrested by the police.
He had claimed on Tell it All on Facebook that when he was waiting in front of the teller, some security officials appeared with bank staff and arrested him.
He described the arrest as “wrong” and that he had been accused of taking GH¢4800 with his account details in the past, something he said was “not true”.
He said he “wrongfully spent 24 hours behind bars” for the crime he never committed.
Upon his narration, Stanbic Bank has reacted to the post on social media.
In a press statement dated February 9, 2022, issued by the Communications Manager of Stanbic, Kojo Akoi Larbi the bank explained the customer has a “pending case.”
The bank is not ready to reveal full details as of now or even release the name of the said customer due to data protection reasons and since the case is still ongoing.
It however explained in the press statement: “A customer of the bank was identified in 2019 as a person of interest in a Police investigation. The Police engaged the customer as part of the investigations.”
“Mindful of our country’s laws on Data Protection and the Banking Act, we have first and foremost protected our customer’s information, even in the face of material misstatements.”
“We will provide a detailed narration of events with the express consent of our customer or if required by law.
Despite the active case, we have provided and continue to offer a full suite of banking services to our customer.
“Our obligation to customers and to providing a safe and secure banking environment shall always come first.
Below is a copy of Stanbic’s statement:
Pending Case Involving Customer
A customer of the bank was identified in 2019 as a person of interest in a Police investigation. The Police engaged the customer as part of the investigations.
Mindful of our country’s laws on Data Protection and the Banking Act, we have first and foremost protected our customer’s information, even in the face of material misstatements.
We will provide a detailed narration of events with the express consent of our customer or if required by law.
Despite the active case, we have provided and continue to offer a full suite of banking services to our customer.
Our obligation to customers and to providing a safe and secure banking environment shall always come first.
Yours faithfully,
Kojo Akoi Larbi
Manager Communications
